Returns & Exchanges
Simple steps to complete the returns process:
1) Submit a returns request on this link. You will need your order number and email address associated with your order. Faulty items will need to be requested separately from your standard exchanges/returns.
2) Your request will need to be approved manually by our Comfort Crew. Please note this may take up to 2 business days.
3) Once approved you will receive an email with the return address. Please take note of this address.
4) Your return will be processed upon arrival at our warehouse, this can take up to 3 business days once delivered, however, during busy times such as launch and sales, this step may take up to 5 business days.
Note: If you have any queries, please email our Comfort Crew on hello@fromzion.com
Exchanges
You can exchange or receive a credit within 5 days of receiving your parcel if you follow the steps above. Please note that shipping is covered by the customer. Please ensure that the product is unworn, unwashed and has the tags still attached before returning to us.
Unfortunately, we don't provide refunds / store credits for change of mind, incorrect sizing or sale items unless it is faulty. Sale is any item that is not purchased at full price.
If you purchase the incorrect size you will be issued a credit note. It is unfortunately out of our control if the item is in/out of stock when re-purchasing.
Please follow this link for returns and exchanges that are not sale or clearance items (proof of full price will need to be confirmed by staff). All returns need to be approved before you return the item to us and please note that return requests are processed during business hours and may take up to 2 business days. The postal address will be supplied via email once your return has been approved.
Faulty
Just opened your parcel to find there is a manufacturer fault, or there's a problem? Please email hello@fromzion.com straight away. If the faulty on our part, we will offer you a Refund, Exchange, Repair or Compensation which is assessed case by case. Please be aware it is at the discretion of the company to deem what is a faulty item. Please ensure that the product is unworn, unwashed, and has the tags still attached before returning to us. Any refunds will be processed via the original payment method when you placed your order.
Sale + Clearance Items (Seasonal Sales, Flash Sales, End of Season Clearance, Warehouse Clearance and Final Clearance)
Due to the high volume of orders that we receive during a sale please read the following Terms and Conditions carefully prior to ordering. Please read the product and sizing description carefully before purchasing. All clearance item purchases are final. Strictly no returns or exchanges on sale and clearance items, unless there is a fault or a problem. Due to the high volume of orders that we receive, we cannot add to or change any items on the order once we have received it.
PREORDER Items:
As per policies that are posted when pre-order collections launch, there is no returns or exchange on ANY pre-order items. We will help in any way possible to size exchange "if" the stock allows, but otherwise pre-order orders are final. Due to the high volume of orders made during pre-sale launches, we are also unable to make changes to orders once they are placed.